What is the Home Wi-Fi Deco System?

It is a system ideal for homes looking for maximum Wi-Fi coverage with fast connection and simplicity of use for every user, Deco replaces the collection of routers and extenders with a smart Wi-Fi system consisting of multiple units working seamlessly together. Deco maintains one network throughout the home, so you only see one network name and need only one network password. It provides the best connection to all your devices, even when you move from room to room, whether you're playing, streaming or browsing. In a few minutes, the intuitive Deco application guides you through an easy setup process that makes every device ready to use and all your devices connected and online. Deco delivers the best possible quality of home Wi-Fi.

What if Deco stopped working?

Step 1 Check that the modem works

Disconnect the main Deco from the modem, then connect the computer to the same Ethernet port on the modem with the same Ethernet cable. Then check that the Internet is available on your computer.

If your computer does not have Internet access, contact your Internet service provider or modem support.

Step 2 Check the status of the LED on the main Deco

1.) The LED lights up continuously in green - Please refer to this link to update the main Deco software.

2.) LED flashes or lights up red - Disconnect the main Deco and modem, turn off the modem and the main Deco, then turn it on again, wait 2 minutes when the lights on the modem are on, connect the main Deco back to the modem, then test the internet connection.

If the LED still lights red, go to Deco APP -> More -> Advanced -> IPv4 to check Deco's WAN IP address. If it is an IP address, but the Deco still has no Internet access then try to change the DNS server to 8.8.8.8 and 8.8.4.4.

3.) LED flashes blue - Use the link to reconfigure your main Deco.

4.) LED lights yellow or is off - Please replace the power supply unit or try another power outlet.

A certain customer does not have Internet access when connected to Deco, while other customers work well with Deco network.

Step 1: Check if the client has obtained an IP address. If not, restart or reset the client.

Step 2: Check if the client has a static IP address configured. If so, change the client to automatically obtain an IP address.

Step 3: Update the wireless client card driver.

Step 4: Check whether the client has the 'hold' or 'sleep' options enabled in the Parental Control profile.

If the problem persists, we suggest that you contact customer service.

Can I use Deco with my existing router?

Deco can be used with an existing router. Here are two typical connection structures.

Topology 1:

Note: When Deco is in router mode, it is not recommended to directly connect more than 1 deco unit to an existing router as this may cause a network loop.

When Deco is in Access Point mode, there is no problem to connect more than 1 deco unit directly to an existing router.

Topology 2:

Here are some frequently asked questions.

1.) Can I set Deco Wi-Fi name and password to be the same as in my existing router?
When Deco works with your existing router, it is suggested to disable the router's Wi-Fi network and use Deco Wi-Fi instead to minimize wireless interference.

2.) Can I connect Deco wirelessly to an existing router to expand my existing Wi-Fi network?
Deco does not support Repeater mode, only Router and Access Point modes are available.

In a Deco network, the master Deco must be connected to a modem, router or Internet cable to access the Internet. In other words, Deco cannot be configured to connect wirelessly to an existing router. However, a Deco satellite can connect wirelessly to your existing Deco network.

3.) Do I need to set up an existing router in bridge mode if my router is a combination of modem and router?
Deco works well with a router with a modem, but it is recommended to configure your router with a modem in bridge mode to avoid some technical problems, such as double NAT.