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RMA
Where to report a complaint?
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All complaints are made by the client by filling in the complaint form located on the website b2b.batna24.com/rma.php.

We also invite you to contact us by email and phone:
[email protected]
[email protected]
[email protected]

Tel: (+48) 508 974 399

How to make a complaint?
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The user makes a complaint by following 4 simple steps:

  1. In the form (b2b.batna24.com/rma.php) we supplement the serial number of the device that the customer wants to report to the complaint.
  2. After verifying the device's serial number, please complete the address data.
  3. Add a description of the fault
  4. After the application has been accepted, further instructions will be sent by e-mail with an RMA label to be placed on the package.
  5. A complaint should be sent to the address:
    Batna - Serwis
    ul. 1 Maja 23, 42-217 Częstochowa

How to prepare equipment for complaints at batna24.com?
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Please secure the registered equipment properly, so that it is not damaged during transport and send it back to the address indicated in the e-mail correspondence, necessarily placing RMA NUMBER.

IMPORTANT! Packages without an RMA label are automatically rejected!
IMPORTANT! In case of a complaint about electronic equipment containing your data, please make a backup. During the processing of your claim, it may be irretrievably lost.

Didn't you find the answer to your question? Call us on (+48) 34 361 04 48 or write to [email protected] or use the chat.
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